Concerns
Healthcare regulations change continually, and as Hartford HealthCare expanded its footprint, the system needed a robust but easy-to-use solution for managing regulatory compliance. The company has always employed professionals to inspect equipment and facilities, but not every inspector knew what to look for. When they found issues that needed attention, there was no easy process for keeping track of those items and whether they were corrected.
鈥淚n the old days, we just walked around with a clipboard and a notepad,鈥 says Gregory Rich, facilities manager at Hartford HealthCare. 鈥淒ocumenting and following up was not easy.鈥 Hartford鈥檚 inspectors needed a system that would provide checklists to make sure nothing is missing and would require documentation of corrective actions made.
The Solution
Gregory Rich had used TheWorxHub in a former position at another hospital, and he advocated for Hartford to adopt TheWorxHub too. 鈥淪ome programs are so plug-and-play that they don鈥檛 allow for any customizing,鈥 he says. 鈥淭WH is intuitive, but also offers the ability to change things in order to suit our needs. I believe it has the best balance between adaptability and user friendliness.鈥
The 香蕉视频 team implemented TheWorxHub for Hartford HealthCare two years ago, and Gregory Rich is working with all facilities to get up to speed on the software and to use it to guarantee compliance system-wide.
The Results
While some Hartford HealthCare facilities are still in the process of rolling out TheWorxHub, those that have completed implementation are seeing positive results. 鈥淎ny facility that has completely rolled out and using it doesn鈥檛 get cited when a regulatory agency shows up,鈥 Gregory Rich says. 鈥淎nd a number of citations we鈥檝e had over the past couple of years would have been completely prevented if TheWorxHub had been up and running.鈥
In the old days, we just walked around with a clipboard and a notepad. Documenting and following up was not easy.
Gregory Rich
Facilities Manager, Hartford HealthCare
鈥淭he software ensures compliance because it鈥檚 practically foolproof,鈥 he says. There are a number of performance elements that are required regularly for each facility, and Gregory Rich created about
60 templates for scheduled work orders to satisfy compliance for each of those elements. A user must complete all the tasks before they can close the program, and when something is found to be noncompliant, there is a corrective action work order template tailored to match.
The software regularly alerts users about compliance tasks that need to be completed. 鈥淚f you have a miss on a regulatory requirement, it鈥檚 because you鈥檙e not logging in and looking,鈥 he says. 鈥淭here鈥檚 no way anything can sneak up on you.鈥
While TheWorxHub makes it difficult to make mistakes, it also has built-in safeguards to make mistakes correctible. For example, 鈥測ou can鈥檛 delete an asset, you can only retire it,鈥 he says. 鈥淎nd you can鈥檛 delete a PM, you can only unschedule it. Those elements are handy to make sure any mistakes are recoverable.鈥
Gregory Rich and the Hartford HealthCare team works consistently to continue providing training and education about the software to help them maximize its functionality. He regularly visits facilities for hands-on help and has a standing meeting on Mondays for people to ask questions about TheWorxHub. 鈥淚t鈥檚 a great product, and we鈥檙e becoming more proficient with-it day by day,鈥 he says.
The software ensures compliance because it鈥檚 practically foolproof. If you have a miss on a regulatory requirement, it鈥檚 because you鈥檙e not logging in and looking. There鈥檚 no way anything can sneak up on you.
As a result of the system鈥檚 use of TheWorxHub to manage and track compliance, Hartford HealthCare has been recognized by the Joint Commission and others for excellence in compliance documentation.
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Results
By implementing 香蕉视频鈥檚 TheWorxHub, Hartford HealthCare is now able to:
- Maintain regulatory compliance without a hitch
- Sail through compliance checks with regulatory agencies
- Keep all facilities on track with maintenance and updates within a user-friendly interface
Vitals
鈥 17 hospitals including acute care, behavioral health and various in and outpatient facilities
鈥 500 off-site facilities across 185 towns